Frequently Asked Questions
Everything you need to know about your Japanese beauty journey with Reiwatakiya UK.
Are your products authentic and sourced from Japan?
Yes, 100%. We take pride in sourcing all our skincare, makeup, and wellness products directly from authorized distributors in Japan to ensure you receive genuine J-beauty quality.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer express shipping options at checkout if you need your beauty essentials delivered sooner.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of delivery.
Do I have to pay customs duties on my order?
No, since we are based in the UK and ship from our local warehouse, there are no additional customs duties or import taxes for orders delivered within the United Kingdom.
How can I check the expiration date of my J-beauty products?
Japanese cosmetics often use batch codes rather than explicit dates. Most products are stable for 3 years unopened. Once opened, we recommend using them within 6-12 months.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.